We are issuing this communication to apologise to those users who experienced downtime on the CCTrader platform yesterday afternoon which lasted for a couple of hours. We are also taking this opportunity to provide you with an update on the enhancements we recently rolled out on our app and others which are currently being worked on and expected to be launched in the next few months.
Finally, as a token of appreciation for your loyalty and custom we will be offering you 1 days’ worth of free trades. Find out more below!
As you might be aware, yesterday we experienced a period of downtime due to the failure of both our load balancing hardware. This rare, and highly unfortunate incident, affected connectivity to all of our systems which were unable to connect during this time.
Unfortunately, whilst our IT Systems Team worked tirelessly to restore the service in as short a time as possible and our Trading Desk and Customer Care staff assisted clients with their trading requirements during this period, the incident occurred just before US market open which gave our teams very little time to fix the issue before US markets opened.
Our plan going forward
Whilst our standard is to strive for 100% uptime since anything less than that is simply not acceptable, and despite yesterday’s unfortunate disruption, we have registered 99.95% uptime in the last 90 days – we consider this to be noteworthy moreso considering the huge volumes being traded in international financial markets in recent months. Needless to say therefore that we shall continue to further strengthen our systems to provide enhanced performance and stability as a matter of priority.
As a token of our appreciation and gratitude towards your loyalty as a CCTrader user, we will be offering our clients FREE unlimited trades across 40 markets and 20,000 instruments next Monday 8th February 2021. 100% Rebate Discounts will be automatically posted following any trades executed meaning that no further action would be required from your end.
What’s next on our Roadmap?
Last week we launched a new version of the platform that brings with it important improvements to the performance of the platform across both mobile and desktop versions and which also provides new navigation and discovery sections as specifically requested by our clients.
2021 is already jam-packed with a number of exciting developments being worked on and which can be monitored on our public roadmap. Of these, we shall be launching fractional trading and enhanced reporting already in the coming weeks.
Once again, we would like to thank you for your support and re-iterate our commitment to continue to keep you updated with the platform progress via our website, social media as well as our public roadmap.